Olivier Williams, JM, LSSGB
Olivier Williams serves as Director of Business Development at Kindbridge Behavioral Health, where she builds national partnerships that aim to make behavioral healthcare easier to understand, access, and sustain. Through strategic contracting and collaboration across public and private systems, she helps connect communities with Kindbridge’s telehealth providers and the specialized care they deliver.
Kindbridge is a telehealth company that aims to integrate behavioral health services, clinical research, and technology into patient care. Kindbridge clinicians serve individuals ages 11 and up through individual, couples, and family therapy in a virtual outpatient setting. They focus on providing support for those navigating gambling and gaming concerns, compulsive behaviors, and co-occurring mental health challenges. Through telehealth, Kindbridge is able to reduce geographic barriers to care for communities across Wyoming and nationwide.
Williams works to build partnerships that extend this expertise to the people who need it most and support continuity of care. Her commitment to this work is rooted in a simple belief: seeking support should not place another burden on people already carrying so much. Guided by continuous curiosity, she seeks to understand the experiences that shape communities and ensure those insights inform how partnerships are built. She holds a Juris Master and a Lean Six Sigma Green Belt from Emory University.
Williams first encountered telehealth during the COVID-19 pandemic. Since then, her appreciation for the technology has grown – especially as specialized care has become more accessible. “The connection may be virtual; the care remains personal, shaped around each individual’s circumstances and journey,” she says. Kindbridge launched in 2020 to address gambling disorders through specialized care and quickly observed that many people living with gambling-related harms do not reside near the services they need. Telehealth helps bring care to people who might not otherwise receive support.
The opportunity to reach more people with specialized care is Williams’s motivation. She notes that Kindbridge’s multidisciplinary perspectives and resources enable better care for the people they serve. “Clients may never see every detail, but they experience the care given to those details when they reach out,” she says. With each provider’s distinct expertise, Kindbridge can offer more precise, tailored treatment.
Partnerships with other organizations also strengthen care by expanding the resources available to patients. Williams notes that “relationships between organizations can create another place for people to turn when they need help”. Kindbridge has expanded its connections nationwide, and Williams views it as a privilege to build these partnerships. Local collaborations are especially valuable: communities often already know and trust these organizations, which understand needs at a more intimate level and offer highly focused resources.
Williams emphasizes that telehealth works best when providers and patients communicate openly and ask questions. Patients should feel empowered to reach out with practical questions about costs, where to take appointments, and what next steps in care might look like actions that help build comfort and confidence. For providers, preparation supports smoother appointments. “A provider may be entering someone’s home, where privacy, shared space, and familiarity with technology can influence how comfortably the conversation unfolds,” she notes. Setting expectations about what will happen during the first appointment, how to handle a dropped connection, and what follow-up looks like can ease anxiety and foster a strong therapeutic alliance from the start.
Thank you, Olivier for your work, partnership, and commitment to telehealth-enabled care!
