Evidence-based best practices in telehealth are emerging to improve workforce development, improved care delivery, and increase access to care among specific populations. Some of the most promising telehealth best practices include how to address gap services, urgent services, mandatory services, mobile telehealth, direct-to-consumer and cloud computing. It is however, important to highlight that no single model is right for every community. Most communities will likely have to combine aspects of multiple models to meet their needs.

How to Get Started

• Getting Started with Telehealth – Health Resources and Services Administration (HRSA): https://telehealth.hhs.gov/providers/getting-started/
• How to Start Your Telebehavioral Health Service – Northwest Regional Telehealth Resource Center (NRTRC): https://www.youtube.com/watch?v=zwJAkzd6lag
• Human Factors Quick Guide Eye Contact: https://www.americantelemed.org/resources/a-concise-guide-for-telemedicine-practitioners-human-factors-quick-guide-eye-contact/
• Quick Guide to Telemedicine Lighting: https://www.americantelemed.org/resources/let-there-be-light-a-quick-guide-to-telemedicine-lighting/

Telehealth Workflow

• Planning Your Telehealth Workflow – HRSA: https://telehealth.hhs.gov/providers/planning-your-telehealth-workflow/
• eConsult Standard Workflow – Inland Empire Health Plan: https://www.caltrc.org/wp-content/uploads/2018/07/MCEIStandardWorkflowv1.pdf
• Professional Development Online Telehealth Training – NRTRC: https://nrtrc.catalog.instructure.com/

Equal Access to Telehealth

• The Impact of Telehealth on Health Equity from the Perspective of Large Healthcare Systems during the COVID-19 Pandemic – Centers for Disease Control and Prevention (CDC): https://emergency.cdc.gov/coca/calls/2020/callinfo_120820.asp
• Preparing Telemedicine for the Frontlines of Healthcare Equity – National Center for Biotechnology Information (NCBI): https://www.ncbi.nlm.nih.gov/pmc/articles/PMC7269417/
• Removing Obstacles to Engagement: What Makes an Effective Telehealth Intervention for Older Adults? – NRTRC: https://www.youtube.com/watch?v=n_Q0H6tsZeY

Preparing Patients for Visits

• Preparing Patients for Telehealth – HRSA: https://telehealth.hhs.gov/providers/preparing-patients-for-telehealth/
• How to Prepare for Your Telehealth Appointment Video Resource – WyTN

Understanding Policy Changes

• Policy Changes During COVID-19 – HRSA: https://telehealth.hhs.gov/providers/policy-changes-during-the-covid-19-public-health-emergency/

• Federal and State Policy Changes Since COVID-19 – NRTRC: https://www.youtube.com/watch?v=_ISqtov72no

Understanding Billing

• Billing for Telehealth Encounters – Center for Connected Health Policy: https://cchp.nyc3.digitaloceanspaces.com/files/2021-03/2021BillingGuideFINAL.pdf

• Billing for Telehealth During COVID-19 – HRSA: https://telehealth.hhs.gov/providers/billing-and-reimbursement/

Legal Considerations

• Legal Considerations – HRSA: https://telehealth.hhs.gov/providers/legal-considerations/

Technology

• Telehealth Technology Showcase – NRTRC: https://www.youtube.com/watch?v=QOOovPs7EGM